“We’re incredibly grateful to the team at Bolser for their generous support in updating key elements of our charity’s website. As a small organisation with limited resources, it’s often difficult for us to access the kind of professional expertise that Bolser provided.

The training session they delivered was equally valuable, giving us the tools and confidence to keep our information up to date as our work evolves. Their time, effort, and generosity have made a real difference.”

Rajo Saira, Better Leeds Communities CEO 

The challenge 

Modernising a outdated digital platform 

Better Leeds had an outdated website that was:

  • Unsecure, slow to use, and built on an outdated framework
  • Missing the processes and tools to handle enquiries and requests for help efficiently
  • Difficult for staff to update due to lack of understanding and training

They needed a trusted partner to modernise their digital platform, make it easy to use, and help their team take control of it. 

What we did

Transforming their digital setup 

  • Upgraded their website to a secure, modern version
  • Integrated a CRM system and built a simple form to handle referrals and room bookings
  • Added clear signposting throughout the site to guide users to get help or submit an enquiry quickly
  • Refreshed the homepage with a new hero image and clear CTAs linking to each service with simple explanations to help users choose the right support
  • Fixed and professionalised their hosting so the site runs smoothly and reliably
  • Advised on free Google PPC ad credits and gave best-practice guidance for running campaigns
  • Created step-by-step CMS documentation and delivered training so their team can easily update the site themselves 

The results

  • A secure, fast and reliable website that works brilliantly for their users
  • A streamlined enquiry and booking system that saves time for their team
  • Clear user journeys that help people find and request the support they need
  • Better visibility through PPC support and clear analytics
  • A confident, capable in-house team who can now manage their own site