Privacy and cookies
We collect certain information or data about you when you use bolser.co.uk (Bolser)
- Questions, queries or feedback you leave, including your email address if you contact Bolser
- Your email address and subscription preferences when you sign up to our email alerts, and how you use our emails - for example whether you open them and which links you click on
- Your IP address, and details of which version of web browser you used
- Information on how you use the site, using cookies and page tagging techniques
This data can be viewed by authorised people in the Bolser business and the third party that manages the website to:
- Improve the site by monitoring how you use it
- Gather feedback to improve our services, for example our email alerts
- Respond to any feedback you send us, if you’ve asked us to
- Send email alerts to users who request them
- Store your data on secure servers in the European Economic Area (EEA)
By submitting your personal data, you agree to this.
As a subscriber to our email and SMS alerts, we may contact you from time to time and to ask for your feedback on how to improve our email alert service.
Our data processor on behalf of Bolser will use your information to send you email alerts if you request them. You can find out more about how Bolser collects and stores your information by using the email address firstname.lastname@example.org or email@example.com
Keeping your data secure
Sending information over the internet is generally not completely secure, and we can’t guarantee the security of your data while it’s in transit.
Any data you send is at your own risk.
We have procedures and security features in place to keep your data secure once we receive it.
You may object to the processing of your Personal data. When we process your Personal data on the basis of your consent, you can withdraw your consent at any time.
Disclosing your information
We won’t share your information with any other organisations for marketing, market research or commercial purposes, and we don’t pass on your details to other websites.
Following a link to another website
Following a link to bolser.co.uk from another website
Bolser is committed to handling personal data in compliance with the General Data Protection Regulation (GDPR) and any other applicable law. You can find out what information we hold about you, and ask us not to use any of the information we collect. You may also request rectification of inaccurate Personal data, or to have incomplete data completed. If you've signed up for email or SMS alerts, you can unsubscribe or change your settings at any time.
Your right to be forgotten entitles you to request erasure of the Personal data in cases where:
- The data is no longer necessary in relation for the purposes of its collection or processing
- You choose to withdraw your consent
- You object to the processing by automated means using technical specifications
- Your Personal data has been unlawfully processed
- There is a legal obligation to erase your Personal data
- Erasure is required to ensure compliance with applicable laws.
You may also request the restriction of processing, in cases where:
- You contest the accuracy of the Personal data
- Bolser no longer needs the Personal data, for the purposes of the processing
- You have objected to processing for legitimate reasons concerning you
- You are also entitled to request and receive the Personal data concerning to you
Our process for receiving a complaint and/or a data subject access request
Our approach is to engage positively and resolve your complaint satisfactorily without you having to refer your complaint to the relevant Data Protection Authority / Information Commissioner.
In order to help Bolser accurately understand your complaint / subject access request the following form should be completed with as much detail as possible:
How Bolser handle complaints / subject access requests
Our complaint handling process is as follows:
- You are requested to complete and submit the Complaint/Data Subject’s Request Form from the link above
- Bolser will acknowledge receipt of your communication within two (2) working days of receiving it
- Bolser commit to responding to all requests within one calendar month
- Bolser may require more information to be submitted to deal with a request e.g. ID documents, a request will be made to you and the time limit will begin once the additional information has been supplied
- If a request is complex or you have multiple requests, the response time may be a maximum of three calendar months, starting from the day after receipt
- Bolser will send confirmation that your request has been dealt with through written communication outlining data Bolser processes and how this data is processed
- Should Bolser be unable to comply with your data request, you will receive written communications regarding the reasons why the request was not completed
- Should you remain unsatisfied with the outcome of the response or you have not received an answer within the above-mentioned deadline, you are entitled to refer your complaint to the relevant Data Protection Authority / Information Commissioner